Privacy Policy

MixBid ("we," "our," or "us") operates the MixBid freelance platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.

We are committed to protecting your privacy and ensuring the security of your personal information. By using MixBid, you consent to the data practices described in this policy.

Personal Information You Provide

• Account Registration: Name, email address, password, and profile information
• Profile Details: Professional skills, experience, portfolio items, and service descriptions
• Verification Data: Government-issued ID, tax information, and business documents
• Payment Information: Bank account details, payment method information (processed by secure third parties)
• Communications: Messages, support tickets, and feedback you send to us

Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent on platform, and user interactions
• Device Information: Device type, operating system, browser type, and unique device identifiers
• Location Data: General location based on IP address (not precise geolocation without consent)
• Log Data: Server logs, error reports, and performance metrics

We use your personal information for the following purposes:

Platform Operations

• Create and maintain your account
• Process transactions and payments
• Facilitate communication between users
• Provide customer support and respond to inquiries
• Verify user identity and prevent fraud

Service Improvement

• Analyze platform usage to improve features and user experience
• Conduct research and analytics to enhance our services
• Develop new features and functionality
• Monitor and improve platform performance and security

Communication

• Send important account and service notifications
• Provide updates about projects and platform changes
• Send marketing communications (with your consent)
• Respond to support requests and feedback

Legal and Safety

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and platform policies
• Investigate and prevent fraudulent or illegal activities
• Protect the rights and safety of our users and platform

We do not sell your personal information. We may share your data in the following circumstances:

With Other Users

• Profile information you choose to make public
• Project-related communications and files
• Reviews and ratings (as per platform features)
• Work history and portfolio items you display

With Service Providers

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Analytics services for platform improvement
• Customer support and communication tools
• Security services for fraud prevention

Legal Requirements

• When required by law or legal process
• To protect rights, property, or safety
• In connection with legal investigations
• To comply with government or regulatory requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format
• View and download your account information

Correction and Updates

• Update your profile and account information
• Correct inaccurate or incomplete data
• Modify your privacy and communication preferences

Deletion and Restriction

• Request deletion of your account and associated data
• Restrict processing of your personal information
• Object to certain types of data processing

Marketing Communications

• Opt out of marketing emails and notifications
• Manage your communication preferences
• Withdraw consent for marketing activities

To exercise these rights, please contact us at privacy@mixbid.com or use the settings in your account dashboard. We will respond to your request within 30 days.

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• End-to-end encryption for sensitive data
• Secure server infrastructure with regular updates
• Multi-factor authentication options
• Regular security audits and penetration testing
• Automated threat detection and response systems

Organizational Measures

• Employee training on data protection practices
• Access controls limiting data access to authorized personnel
• Regular security policy reviews and updates
• Incident response procedures for data breaches

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Account data is typically retained for 7 years after account closure for legal and tax purposes.

Types of Cookies We Use

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and retargeting (with consent)

Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

Third-Party Tracking

We use third-party analytics and advertising services that may place cookies on your device. These services have their own privacy policies governing their use of your information.

MixBid operates globally, and your personal information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Explicit consent where required

MixBid is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or platform notifications. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.